NON-URGENT (NOT SAME DAY) APPOINTMENTS AND ADVICE
For life threatening situations call 999 or go to A&E
GP Practice website
Purpose: To book routine appointments and ask health and wellbeing questions. Website query forms are monitored between 08:30 – 17:30, Mon – Fri. Using the form may be quicker than phoning the practice, especially in the morning.
Examples: General queries, requesting tests, test results, routine or follow up appointments, repeat prescriptions, medication queries, travel advice, sick notes
Access:
Wey Family – weyfamilypractice.nhs.uk
Madeira Medical – madeiramedical.nhs.uk
Parishes Bridge – parishesbridgemedical.nhs.uk
To use:
- Click on ‘General Enquiries’ and then ‘Ask Reception a Question’
- Fill in the form with as much detail as possible
- You will be contacted by telephone or e-mail and given advice or an appointment
- For repeat prescriptions, please allow 2 working days for Wey Family Practice and Madeira Medical, and 5 working days for Parishes Bridge
111.NHS.uk or Telephone 111
Purpose: For general medical advice or treatment for physical or mental health for people over 5 years old.
Access:
24 hours/day, 7 days/week
NHS App or Patient Access website/app
(the NHS app is the recommended option)
Purpose: To book and manage GP appointments or order repeat prescriptions. The app can be used to book and manage hospital appointments if you have been referred.
Access:
24 hours/day, 7 days/week
| Order repeat prescriptions | Book and manage GP appointments | |
| Madeira Medical | Yes | No |
| Parishes Bridge | Yes | No |
| Wey Family | Yes | Yes |
To use:
- Download the NHS app from your App Store and follow the instructions – or to get set up on Patient Access, contact your practice
- If there are no appointments available at your surgery, the app will advise you to use the 111.NHS.uk website, or phone 111
- For repeat prescriptions, please allow 2 working days for Wey Family Practice and Madeira Medical, and 5 working days for Parishes Bridge
Pharmacist
Purpose: For minor illnesses or questions about medicines. Pharmacists can provide general health and wellbeing advice. They will tell you if you should see another healthcare professional for your condition or concern.
Access: Online search “Find a pharmacy NHS” for locations and opening times. No appointment is needed. Pharmacies often have a private consultation room.
URGENT (SAME DAY) APPOINTMENTS AND ADVICE
For life threatening situations call 999 or go to A&E
Telephone your GP Practice
Purpose: For urgent appointments and help. If a same day response is not essential, please use the Practice website or another non-urgent option.
Examples: Sudden onset of illness or injury, significant worsening of current illness, acute concerns about health or wellbeing.
Access:
Phone lines are monitored between 08:30 – 18:30, Mon – Fri.
Wey Family – 01932 336880 Telephone or face to face GP appointments
Madeira Medical – 01932 340484 Telephone or face to face GP appointments
Parishes Bridge – 01932 336933 Urgent GP appointments by telephone only
To use:
- Phone your surgery; you will be placed in a queue
- Explain your concern to your receptionist, who is trained to direct you to the most appropriate service
- For out of hours calls (between 18:30 – 08:30), a message will advise patients to phone NHS 111
Walk-in Centre (Community Hospital)
Purpose: For urgent illnesses and minor injuries. Nurse Practitioner-led service, offering examinations, X-rays and acute prescriptions. The nurse can also refer you for specialist treatment.
Access: Open 7 days/week (including bank holidays) 08:00 – 20:00. Woking Community Hospital, Heathside Road, Woking, GU22 7HS Telephone: 01483 846209
To use: No appointment needed. Queue system operates. Wait times depend on clinical need and number of patients.
Urgent Treatment Centre (St. Peter’s Hospital)
Purpose: For urgent illnesses and injuries. GP-led service for diagnosis and treatment.
Access: Open 365 days/year 08:00 – 24:00. Rowley Bristow Unit entrance, St Peter’s Hospital, Guildford Rd, Chertsey, KT16 0PZ
To use: No appointment needed. Queue system operates. Wait times depend on clinical need and number of patients. Referrals made via the NHS 111 service will be offered an arrival time.
Information correct at October 2022